Your Team Deserves Better Support

We've all experienced bad tech support. Endless hold times. Offshore call centers reading from scripts. Support tickets that disappear into a black hole. Being told to "restart your computer" for the tenth time.

Your team deserves better. When they have a problem, they should be able to call someone who actually knows what they're doing and get it fixed quickly. That's what we provide.

Our Response Commitment

15 min Critical Issues Business-stopping problems get immediate attention
1 hour Urgent Issues Significant problems that affect productivity
Same Day Standard Issues Routine requests and questions

How It Works

When someone on your team has a problem, they call our direct support line. A real person answers—someone on our team here in Durham Region who knows your business. We diagnose the problem, usually fix it remotely within minutes, and follow up to make sure everything is working.

For issues that can't be fixed remotely, we come on-site. Same day for urgent problems, scheduled for routine work. No endless back-and-forth, no waiting days for someone to show up.

What We Support

Computer Issues

  • Slow performance
  • Software crashes
  • Error messages
  • Hardware problems
  • Printer issues

Email & Office

  • Outlook problems
  • Email not syncing
  • Calendar issues
  • Teams and SharePoint
  • Office applications

Network & Access

  • Can't connect to files
  • Wi-Fi problems
  • VPN issues
  • Login problems
  • Permission errors

People Support

  • New employee setup
  • Software training
  • Account changes
  • Password resets
  • How-to questions

What's Included

  • Phone Support — Call our direct line, talk to a real person who can help
  • Email Support — Send us details, we'll get back to you quickly
  • Remote Support — We connect securely to your computer and fix problems directly
  • On-Site Support — When needed, we come to your office
  • New Employee Setup — Get new hires up and running on day one
  • Unlimited Requests — No per-ticket charges, call as often as you need

Part of Total Network Care

Help desk support is included in our Total Network Care packages. That means your team gets unlimited support for one flat monthly fee. No hesitation about calling because it might "run up a bill." Just pick up the phone and get help.