The End of Unreliable IT
Stop paying to fix problems. Start investing in prevention. Our flat-fee, all-inclusive solution gives you 24/7 monitoring, security, and the local help desk your team needs to thrive.
Managed IT Services
Stop reacting to problems. Start preventing them.
What You Get
24/7 monitoring of your systems, catching issues before they cause downtime. Proactive maintenance keeps everything running smoothly. When something does need attention, we handle it—often before you even notice.
Why It Matters
Every hour of downtime costs you money and frustrates your team. Our clients see 90%+ reduction in unplanned outages. That means more productive employees and happier customers.
What's Included
- Remote monitoring & management
- Patch & update management
- Antivirus management
- System health reports
- Vendor management
- Strategic IT planning
Cybersecurity That Lets You Sleep at Night
Enterprise-grade protection, small business pricing.
The Confidence to Grow
We deploy multi-layered, enterprise-grade security—the same level of protection used by large corporations—but tailored and priced specifically for your 10-50 person team.
You Can't Afford to Be a Statistic
A single breach can be catastrophic. Our proactive security approach doesn't just manage risk; it protects your reputation and guarantees business continuity.
What's Included
- Advanced endpoint protection (Sophos MDR)
- Email security & phishing protection
- Secure remote access (ZTNA)
- Firewall management
- Security awareness training
- Dark web monitoring
Cloud Solutions & Microsoft 365
Work from anywhere without sacrificing security.
What You Get
Microsoft 365 deployment and management, cloud backup solutions, and secure remote work infrastructure. Your team can collaborate from anywhere while your data stays protected.
Why It Matters
The businesses that thrived during recent disruptions had one thing in common: cloud-ready infrastructure. Modern cloud tools increase productivity, reduce hardware costs, and give you flexibility for whatever comes next.
What's Included
- Microsoft 365 setup & migration
- SharePoint & Teams implementation
- Cloud backup with guaranteed recovery
- Email migration (any platform)
- Ongoing cloud optimization
- License management
Infrastructure & Backup
The foundation everything else depends on.
What You Get
Properly designed networks, reliable servers, workstations that don't frustrate your team, and bulletproof backup. We build infrastructure that scales with your business and doesn't need constant band-aids.
Why It Matters
Bad infrastructure is like a bad foundation—everything built on top of it suffers. Slow networks, crashing computers, and unreliable connections cost you time and money every single day.
What's Included
- Network design & implementation
- Server setup & management
- Workstation deployment
- Wi-Fi solutions
- Hardware procurement
- Disaster recovery planning
Help Desk Support
Real humans who actually solve problems.
What You Get
When your team has a problem, they call us. A real person answers. We fix it quickly. No phone trees, no tickets that disappear into a black hole, no waiting days for a response.
Why It Matters
Your team's time is valuable. Every minute they spend fighting with technology is a minute not spent on their actual job. Fast, competent support keeps everyone productive.
What's Included
- Phone, email & remote support
- Same-day response guarantee
- On-site support when needed
- New employee onboarding
- Software support
- Hardware troubleshooting
IT Consulting
Strategic guidance, not just technical support.
What You Get
A technology partner who understands your business goals and helps you achieve them. We help you plan IT investments, evaluate new technologies, and make decisions that support growth.
Why It Matters
Technology changes fast. Making the wrong choice can cost you years and thousands of dollars. Having an experienced advisor helps you invest wisely and avoid expensive mistakes.
What's Included
- Technology assessments
- Strategic planning sessions
- Vendor evaluation
- Budgeting assistance
- Compliance guidance
- Project management
Frequently Asked Questions
Answers to questions we hear from Durham Region business owners.
How much do managed IT services cost?
Our Total Network Care plans are priced on a flat monthly fee based on the number of users and devices in your organization. Most small businesses with 10-30 employees pay between $1,500-$4,000/month for comprehensive IT management. We provide a detailed quote after understanding your specific needs—no surprises.
What's the difference between managed IT and break-fix IT?
Break-fix IT is reactive—you call when something breaks and pay hourly to fix it. Managed IT (like our Total Network Care) is proactive—we monitor your systems 24/7, prevent problems before they happen, and handle all your IT needs for one predictable monthly fee. You get better uptime, better security, and no surprise bills.
Do you require long-term contracts?
We offer both month-to-month and annual agreements. Annual agreements come with better pricing, but we're confident enough in our service that we don't need to lock you in. Most clients stay with us for years because we deliver results, not because of a contract.
How quickly do you respond to support requests?
For critical issues affecting business operations, we respond within 15 minutes during business hours. Most routine issues are acknowledged within 1 hour and resolved the same day. Our Total Network Care clients also get 24/7 emergency support access.
Can you help us move to Microsoft 365 / the cloud?
Absolutely. We've migrated dozens of Durham Region businesses to Microsoft 365 and cloud infrastructure. We handle the entire process—planning, data migration, email migration, user training, and ongoing support. Most migrations are completed with zero downtime during business hours.
Do you provide on-site support or is everything remote?
Both. Most day-to-day support is handled remotely for speed and efficiency—we can often resolve issues in minutes without scheduling a visit. But when on-site support is needed, we're local to Durham Region and can be at your location quickly. We're based in Ajax and serve Pickering, Whitby, Oshawa, and Clarington.
Not Sure What You Need?
Every business is different. Let's talk about your specific situation and figure out the right approach together.