Privacy Policy
Last updated: December 11, 2025
Introduction
Durham IT Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information about you in a variety of ways, including:
Personal Data
When you fill out our contact form, we collect your name, email address, phone number, company name, and the content of your message.
Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. We use Google Analytics and Microsoft Clarity to collect this information.
Managed Services Client Data
As a managed IT services provider, we access and process technical data from our clients' systems to deliver our services. This section explains how we handle that data.
System Monitoring Data
We collect system performance metrics, event logs, security alerts, and device inventory information through our remote monitoring and management (RMM) tools. This data is used solely to maintain, secure, and support your IT infrastructure.
Security & Threat Data
Our cybersecurity tools collect threat intelligence, firewall logs, endpoint detection data, and email security information. This data is processed to protect your organization from cyber threats and is never used for any other purpose.
Backup & Recovery Data
We manage encrypted backups of your business data. All backup data is encrypted in transit and at rest, stored in secure Canadian data centers, and accessible only to authorized personnel for recovery purposes.
Data Handling Commitment
All client data accessed through our managed services is treated as strictly confidential. We do not access, read, or use your business data except as necessary to provide technical support. Our staff are bound by confidentiality agreements, and we maintain detailed access logs for accountability.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Improve our website and services
- Send you marketing communications (with your consent)
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Third-Party Services
Our website uses Google Analytics and Microsoft Clarity for analytics purposes. These services may collect information about your use of our website. Please review their respective privacy policies for more information.
Your Rights
You have the right to access, correct, or delete your personal information. You may also opt out of receiving marketing communications from us at any time. To exercise these rights, please contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Durham IT Services
190 Harwood Avenue S.
Ajax, ON L1S 2H6
Email: info@durham-it.ca
Phone: (905) 231-1303