About Durham IT Services

Your Local IT Partner Since 1998

We help small businesses across Durham Region focus on growth—not technology headaches.

Our Story

Why We Exist

Small businesses deserve the same quality IT support that large corporations get—without the enterprise price tag or the impersonal service.

Too many small businesses are stuck with "IT guys" who only show up when things break. They're left vulnerable to cyber attacks, frustrated by unreliable technology, and wasting time on problems that could have been prevented.

We built Durham IT Services to change that. Since 1998, we've provided proactive, security-focused IT support that prevents problems instead of just reacting to them. We treat your business like it matters—because it does.

27+ Years in Business

1998 Founded in Durham Region

10-50 Employee Businesses We Serve

15min Critical Response Time

Our Approach

How We're Different

We don't just fix computers. We become your trusted technology partner.

Proactive, Not Reactive

We monitor your systems 24/7 and fix issues before they cause downtime. You shouldn't have to call us because something broke—we should already know about it.

Security First

Every decision we make considers security implications. In today's threat landscape, cybersecurity isn't optional—it's foundational to everything else.

Plain English

We explain things in terms you understand. No jargon, no condescension, no making you feel dumb for asking questions. Technology is our job, not yours.

Local & Responsive

We're based right here in Ajax. When you need on-site support, we're there quickly. When you call, a real person answers.

Founder & President

Meet the Founder

Gavin Steiner

Serving Durham Region Since 1998

When I started Durham IT Services in 1998, my goal was simple: give small businesses access to the same quality IT support that big companies take for granted.

Over 27 years later, that mission hasn't changed. We've grown, we've evolved with technology, but we've never lost sight of what matters—treating every client's business like it's our own.

I've worked directly with Microsoft consulting on SMB best practices, pioneered managed services in Durham Region, and built a team that shares my commitment to proactive, security-focused IT support.

Microsoft Partner

Whitby Chamber Member

Sophos Partner

Who We Serve

Why We Exclusively Serve 10-50 Employee Businesses

We made a deliberate choice to focus on businesses with 10 to 50 employees. Here's why:

You're big enough to need real IT infrastructure—servers, security, compliance, reliable networks—but not big enough to justify a full-time IT person. You fall into a gap where most IT companies either ignore you or treat you like an afterthought.

We built our entire practice around this gap. Every process, every tool, every team member is optimized for businesses exactly your size. You're not our smallest client getting leftover attention. You're exactly who we're designed to serve.

Our clients include professional services firms, healthcare practices, manufacturers, construction companies, and other businesses where technology is essential but not the core focus. They want IT that works so they can focus on what they actually do.

See What Our Clients Say

Professional Services

Healthcare & Dental

Construction

Manufacturing

Accounting Firms

Legal Offices

Property Management

Non-Profits

Service Area