Tag Archive for: Tips & Tricks

Hybrid working is here to stay, and so are video calls.

Do you want to give your home or office video call setup an upgrade? Maybe make yourself look and sound better? Our newest video gives you three easy ways to improve your video call set up. Watch it here:

Want our help? Book a 15 minute, no obligation call with us at www.durham-it.ca/book-a-call/.

 

 

How many different applications do you have to log into each workday? 5? 10? Maybe more?

So how do you ensure the passwords you’re using for each account are long, strong, and most importantly… unique? The answer is a password manager. But be careful, as not all password managers are equally safe to use.

Microsoft Edge is soon launching a new password management feature BUT… our advice is not to use it. Our latest video explains why. Watch it here:

If you’d like help choosing the right password manager for your business, book a 15 minute, no obligation call with us at www.durham-it.ca/book-a-call/.

Focus more, be interrupted less… and get more done

Business owners and managers ALWAYS have a lot on the go. You are not only having to worry about your own work, but also whatever your people are needing from you at that moment. It’s a lot for your brain to handle.

Fortunately, there are many tools that you can utilize to reduce your interruptions, free up your time and help you focus. Many of them are even included in your Microsoft 365 subscription.

We’ve created this short guide to help you focus more, be interrupted less, and GET MORE DONE! Read it here… BUSINESS OWNER’S BRIEFING: REDUCE THE BURDEN ON YOUR BRAIN

Want help improving productivity in your business? Book a 15 minute, no obligation call with us at www.durham-it.ca/book-a-call/.

Here is your May 2022 “Tech Tips For The Boss” newsletter! This month features man-in-the-middle attacks, how to check if your browser is up to date, credential stuffing, and more! Click here to download it: May 2022 Newsletter

Interested in finding out more? Book a 15 minute, no obligation call with us at www.durham-it.ca/book-a-call/.

The use of Microsoft Teams has just exploded in the last few years. It now boasts over 270 million people using it every month. Its constant growth has been helped by the many improvements and new features being released all the time.

This short video we’ve created will give you the details on three new updates coming soon to Teams. Watch it here:

If you’d like any assistance setting up Teams for your business, book a 15 minute, no obligation call with us at www.durham-it.ca/book-a-call/.

How to Keep Your Business’s Data Safe During the Work from Home Revolution

We’ve all come to accept that working from home and hybrid working are here to stay. In many ways, we’ve embraced this change well. However, one way that many businesses are lacking is in additional security measures for those working away from the office.

Unmanaged devices are a big concern that business’s need to explore, as they have the potential to compromise ALL of your business’s crucial data. We’ve created this brand-new guide to outline the concerns and some ways that your business should be protecting itself. Read it here: The Dangers of Employee’s “Other” Laptop

Want help ensuring your business is protected? Book a 15 minute, no obligation call with us at www.durham-it.ca/book-a-call/.

Your business can benefit a lot from working with an IT provider. However, you need to avoid several key mistakes when choosing your team.

Time spent on trying to figure out the technology you use in your business can be costly. While doing that, you can’t focus on your business needs, which can then result in poor customer satisfaction.

This is where IT providers come into play.

They enable you to outsource hardware and computing-related services, such as managed IT security and cloud computing. IT providers can also provide a robust IT infrastructure so that you can direct your attention to revenue-generating activities.

While there are numerous IT providers to choose from, not all of them will accommodate your business’s specific needs. Integrating with the wrong team can raise your spending due to irrelevant services, recurring security issues, data backup problems, and downtime.

Therefore, you need to be extra careful when selecting your team. The only way to avoid disappointment is to avoid these eight common mistakes when looking for the right IT provider.

THE EIGHT MISTAKES

MISTAKE #1 – INSISTING ON THE NEWEST TECHNOLOGY

Many advertisers want to trick you into believing that the latest technology will resolve all your issues. While the newest virtualization or cloud offerings can boost operations in many enterprises, they might not suit your business.

Hence, don’t let the hype surrounding new products dazzle you.

Carefully consider the results your IT provider will help you achieve and determine if those results are worth the level of investment. Your provider shouldn’t confuse you with state-of-the-art features – they should guide you and allow for seamless integration.

MISTAKE #2 – FAILURE TO CONSIDER THE RESPONSE TIMES

Determining the response times of your prospective IT providers is essential. You need to ask them how long they usually take to reply to queries and resolve problems. Be sure to gauge their onsite support efficiency too.

Not inquiring about their availability is another grave error. Your IT team should provide round-the-clock services, including specialists that will monitor your system.

Constant monitoring and availability can help ensure you can detect IT issues early. With this, the provider can immediately administer patches and updates to safeguard against disasters.

Furthermore, your IT provider should offer simple access to their desk support. You should be able to contact them via email, phone, and chat for instant guidance.

MISTAKE #3 – NEGLECTING THE SECURITY ASPECT

Disregarding the security features of your IT provider might be the most severe mistake. Teams with improper defence mechanisms can’t shield your system from cyber attackers, increasing the risk of losing data and access to resources.

To avoid this, look for IT providers that can protect you from malware and other threats. They also need to prioritize protecting your business’s confidential data, like trade secrets and customer information.

When it comes to specific security measures, your IT provider should have features that prevent data intrusions instantly upon detection. The list includes phishing attacks simulations, web content filtering, DNS security, endpoint protection, mobile device management, and dark web protection.

In addition, responsible teams should eliminate point-of-sale and network intrusions before they compromise your system. Making sure they abide by security compliance and government regulations is also paramount.

MISTAKE #4 – FORGETTING THE BUDGET

Many IT companies operate under pay-as-you-go pricing schemes. Although this helps you minimize upfront investment, adopting a large number of technologies simultaneously without considering the recurring costs can cripple your finances.

Thus, think twice before signing on the dotted line.

Research your providers thoroughly and draft your budget with professional assistance. These steps can prevent considerable frustration down the line.

MISTAKE #5 – NOT DETERMINING SCALABILITY

One of the biggest impediments to growing your company is choosing an IT provider with poor scalability.

In contrast, scalable IT teams allow your business to evolve and grow. They can continually extend their services to accommodate your company’s goals, even if these goals change.

MISTAKE #6 – OPTING FOR A NON-RESPONSIVE SERVICE LEVEL AGREEMENT

Service level agreements (SLAs) hold IT providers accountable for their services. It establishes standards for responsibilities, quality, scope, and delivery time in writing. Without it, you’ll have no way of ensuring transparent collaboration.

When selecting your IT provider, find one with a responsive agreement. It can help guarantee the SLA scales with their services while rendering continual improvement.

MISTAKE #7 – LACK OF TEAM TRAINING AND FEEDBACK

The story doesn’t end once you’ve found and partnered with a trustworthy IT provider. New technologies won’t magically increase your bottom line and decrease outputs.

To accomplish your goal, your employees will still need to understand how to use your new tech solutions. Bear in mind though, not every team member may be able to grasp new tools easily. Some may prefer the existing platforms.

Fortunately, you can hire IT experts to train them. These professionals should simplify any complex steps and advise your staff on making the most of your new investment.

Also, some enterprises set up regular training but fail to monitor their team’s performance. This is a huge mistake, as it keeps you from assessing your employee’s response to new technologies.

So, conduct questionnaires and other forms of feedback collection to determine and address any weaknesses.

MISTAKE #8 – IGNORING EXPERIENCES WITH PREVIOUS CLIENTS

Choosing an IT provider is similar to buying standard products and services. Failure to check user reviews can lead to disappointment.

To get a clear picture of your IT team’s capabilities, analyze their current and previous clients from similar industries. Look for reviews, testimonials, and ask the provider for a list of projects and references.

After doing your due diligence, you should be able to tell whether an IT provider is an ideal match for your company.

However, keep in mind that every IT team is different. For instance, they might be well-versed in the healthcare industry but have no experience working with retailers. That’s why as mentioned, stick to IT providers servicing your industry to get the best results.

FIND THE RIGHT FIT

Nobody wants to end up with a poor IT provider that can’t deliver great results, leaves your company open to cyberattacks, and causes other vulnerabilities. Your investment goes down the drain, and your operations suffer.

Luckily, we can show you a way out.

Let’s arrange a 15 minute, no obligation call. We can discuss more ways on how to find the right IT provider for you and ensure you get your money’s worth. Visit www.durham-it.ca/book-a-call/.

 

Article used with permission from The Technology Press.

Here is your April 2022 “Tech Tips For The Boss” newsletter! This month features your business’s secret weapon, important need-to-knows about ransomware, and more! Click here to download it: April 2022 Newsletter

Interested in finding out more? Book a 15 minute, no obligation call with us at www.durham-it.ca/book-a-call/.

Updates are crucial for all our devices. They’re released regularly to help protect us from the security flaws and vulnerabilities that cyber criminals love to exploit. Updates also help us by making software and applications more usable and adding new features.

It’s best practice to run updates as soon as possible on every machine across your business. If you already do this, you can give yourself a high five.

Unfortunately, Microsoft has reported that there is an enormous number of Windows PCs that aren’t up to date.

So, what’s happening? Is it just staff clicking the ‘later’ button when they get the update notifications? That certainly may account for some of it. Updates can be time consuming and sometimes people need to get on with their work. Though we certainly don’t condone this behaviour, we do understand it.

Technical problems with updates may account for some of these out-of-date PCs too, but the majority of update issues are coming from something else entirely. It turns out that Windows machines often need to be connected to the internet for a very long time for updates to work properly.

Microsoft’s recently explained that when an update is installed, a device must remain on and connected to Windows Update for a minimum of two consecutive hours, and six hours in total. That gives your device time to successfully download the update and install it.

The best way to make sure all your devices are successfully updated every time is to insist that your team leave their devices powered on and connected overnight.

This also means that you have to check your Power Management settings to stop your devices from going into hibernation mode or deep sleep too quickly.

To offset any environmental impact, you should also ensure you’re following the recommended power settings on each device.

If you’d like any help checking that all your devices are running the latest security updates, book a 15 minute, no obligation call with us at www.durham-it.ca/book-a-call/.

 

Published with permission from Your Tech Updates.

We all tend to have many applications running on our computers throughout our workday. Unfortunately, this can drain our battery quickly, as well as slow down our devices.

Luckily, there soon may be a solution! Experts are currently testing a new Windows 11 feature that could make a big difference. Our newest video tells you all you need to know about “Efficiency Mode”. Watch it here:

Want some helpful tips to speed up your devices and increase battery life? Book a 15 minute, no obligation call with us at www.durham-it.ca/book-a-call/.